The latest time an electricity provider can receive a request to connect power is midday for a next-day connection. In certain areas, we can arrange same day power connections and same day gas connections.

Please give us a call on 1300 854 478 to see how we can help get you connected!

Natural gas connections can take 2-3 business days, so book early if you need gas services connected.

Urgent gas connection, you may incur a connection fee, which is set by the distributor and varies in cost.

If you need an urgent energy connection, please call our team on 1300 187 449 to see if any additional fee applies to you.

Once we receive your submission, we will give you a call to confirm your details and the utilities that you wish to connect. During this call, we will present you with offers and energy, internet and gas plans from our partners for you to choose from.

After that, MyConnect takes all the hassle out of the utility connection. We work with our trusted Australian electricity, gas, internet and water (VIC only) partners to get you connected as soon as possible.

In most cases, you don’t need to be at the new address for the electricity connection to go ahead, as long as there is clear access to your meter and your main switch is in the off position if the power is set for disconnection.

However, there are some cases where you need to be at the property for your new electricity connection if the electricity supply has been disconnected.

If you live in New South Wales (NSW), Queensland (QLD), or South Australia (SA) you may need to be home on the connection date and wait for the technician to reconnect the power safely.

Embedded electricity networks are typically found in residential buildings, such as apartments. The property owner of the building with an embedded network will commonly buy their power supply from an energy distributor/energy provider and then resells the energy connections to all properties within the building, providing an easy connection to your new property.

If your new home is part of an embedded network, you may have to sign up with the contracted energy retailer that supplies the electricity to get your power connected.

Every property in Australia has an electricity meter with a unique meter number and an NMI (National Meter Identifier) used to identify the meter installation.

They are used to ensure we connect the right supply address and meter reading data to your energy account, so you are billed correctly for the usage at your property once your energy bill rolls around for your current electricity plan.

Meter Number

A Meter Number is stamped or printed at the bottom of the face plate in BOLD BLACK numerals and can be up to ten digits in length (on the meter, not your first bill).

NMI

An NMI stands for National Meter Identifier and is a unique 10 or 11-character reference. This can be found inside the smart meter or on your electricity bill.

For free-standing houses and units, your main switch is often in your meter box. Common places to find your electricity meter and main switch are:

• External wall
• Front of the house
• Garage
• Porch
• Inside the house

For multi-dwelling buildings or apartments, electricity meters are often together in one place, like a meter room, the basement, a car park, or a cabinet for some new builds.

The main switch is usually inside the property, like in the hallway, laundry, cupboard, garage or under the kitchen sink.